COVID-19 Update: A message to our mitú family.

 

The health and safety of our customers and employees is extremely important to us during this time. We have implemented safety measures in our fulfillment locations that may increase the wait time on your order. 

 

Below you’ll find the most recent estimated fulfillment timeframes based on the type of product you purchase:

 

  • Tees, sweatshirts, and baby onesies: an additional 13-18 business days. 
  • Hat, aprons: an additional 6-10 business days. 
  • Pillow, prints, and dish towels: an additional 1-2 business days.
  • Mugs: an additional -13 business days.

 

Note: Please also factor in a few extra days than normal to receive your order, as the courier might also be experiencing delays in the service. 

 

Shipping Q & A

 

When will I receive my order? 

We appreciate your patience as we work to get orders out as quickly as possible. Please use the above timeline as a guide for estimated deliveries. Tracking numbers will be emailed to you once your order has shipped. Please also factor in a few extra days to receive your order, as the courier might also be experiencing delays in the service. 

 

Where is my order? I have not received a tracking number? 

If you have received a confirmation of your order, but have not yet received your tracking number, your order is currently  being fulfilled. Tracking numbers for your orders will be emailed to you once your orders ships. Please note that some orders may come in multiple packages. Please also factor in a few extra days to receive your order, as the courier might also be experiencing delays in the service. 

 

How do I cancel my order? 

If the order hasn’t been fulfilled yet, please contact our Customer Care team at weloveyou@wearemitu.com to request a cancellation. If your order has already been fulfilled, please see our return policy below. 

 

What is the return policy? 

You may return or exchange any item in your order within the first 60 days after the purchase was made. To do so, please email our Customer Care team at weloveyou@wearemitu.com and they will help you out.

 

We apologize for any inconvenience, we are all doing our part to make sure we are all staying safe and healthy. 

If you have any questions or concerns, feel free to contact us at weloveyou@wearemitu.com