How do I check my order? If you have a user account and were logged in when you placed your order, you can track your order status in your Mitú Shop account. Log in and click on the "Account" link on the top right-hand side of the page. You can find all orders you placed while logged in under the "Orders" tab in your account. If you don't have a Mitú Shop user account, you can go to the Order Status page and enter your order number, email, and billing zip/post code. Make sure to enter this information as it was entered when the order was placed. Another way to pull up your order status is to enter your full name and the first 4 and last 4 digits of the card you used to place the order.
Why don‘t I see my confirmation email? If you haven't received any email updates about your order, it's likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Mitú Shop to your safe list.
If you didn't receive an order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. First, check the Order Status page to see if your order exists.
How do I update my shipping address? If your order is in 'Open for changes', the shipping address fields are editable. You can change your name, address, city, state, or post code. Hit 'Update' when you're done to save the changes to your order.
How do I add/remove items from my order? To change items in your order, cancel your order and place it again.
Can I cancel my order? As our products are made on-demand if your order has started the fulfillment process then you won't be able to cancel it. If you still want a refund, you'll have to return the order back to us so we can process your request.
How do I take advantage of our sales events? We randomly have sales and promotions throughout the year, but we can't give you any more details than that! Sign up for our newsletter and we'll let you know about our sales, promotions, special deals, and new stuff when it happens (and sometimes before!)
What are your Customer Support hours of service? Our Customer Care Team will be available to help you Monday through Friday from 9:00 AM - 6:00 PM (PT). Our response time is from 24-48 business hours.
Need more help? Contact us at firstname.lastname@example.org