shipping & delivery
How does it work? Orders are shipped within 2-7 business days following the order placement. Though this processing time can take longer in times of peak demand or for special products, in such cases the proper information will be communicated directly on the product page.
When will my order arrive and how much will it cost? Shipping is based on weight, the number of shipments in your order, and your location. Rates will be calculated at the time of purchase based on current shipping rates. We offer a variety of shipping options to meet your needs. Note that the shipping times below are added to product processing times outlined above and not all shipping options may be available to you depending on your location and size of the order.
Do all products have international shipping available? No, some of our products do not have the option available. Please review the following list to for more information:
- Guacardo 14" BIG Plushie
- Journals / Notebooks
- Barrio Box
- Holiday Bundles
Domestic US shipping transit time (After fulfillment has been completed)
|Free Shipping (on selected products)||3-5 business days.|
|Standard Shipping||3-5 business days.|
1-3 business days.
*Note: We use USPS as our default courier.
International shipping transit time (After fulfillment has been completed)
|No Rush (on selected products)||10-20 business days|
(on selected products)
|5-10 business days|
|Standard||7-21 business days|
*Note: Although the courier does not guarantee delivery dates or times. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.
When can I start tracking my order? Tracking numbers are sent as soon as your purchased item has been shipped but it may take up to 48 hours for the carrier to update your order status.
Why did my order never arrived? If your order never arrived please confirm that the order's shipping address is correct and that your neighbors didn't took the package by mistake or accepted it in your behalf. Once you have confirmed the information please get in touch with the Customer Care Team.
What if my replacement never arrives? We do not offer replacements for replacement orders
What if my package is lost, stolen or disposed of by courier? Please contact the Customer Care Team for assistance.
Can I get a price adjustment on an item I bought yesterday and it‘s now on sale? Please contact the Customer Care Team for price adjustments.
Need more help? Contact us at firstname.lastname@example.org